Title:  Director of Operations (D.O.)

Summary:  Responsible for setting revenue, operational, and marketing goals, and to meet these goals through management and development of full-time staff within the entire business. The DO is also responsible for meeting these goals through marketing, generating new business, and retaining existing business.  This person would be the boss, manager, trainer, marketer, and salesperson.

Manage:

• Develop the business plan; and set revenue, operating, and marketing goals.
• Meet the business plan and goals through management and development of quarterly, monthly, and weekly action plans.
• Communicate and set short- and long-term goals and action plans to each staff member.
• Conduct daily meetings with full-time staff about daily activities.
• Manage full time staff and part time teachers and inspire them to meet these goals.
• Provide on-going follow-up and feedback to improve performance in meeting goals.
  
• Manage all Center activities and their quality.
• Manage Center finances, including cash flow, payments, close outs, returned checks, and refunds and expenses related to staff.

Staff:

• Manage, train, evaluate all full-time Center staff members.
• Spearhead and lead the quarterly teacher meetings.
• Follow appropriate personnel procedures and maintain accurate personnel records for all employees.
• Ensure that Center staff follow appropriate personnel procedures and maintain accurate personnel records for all Center staff.
• Conduct exit interviews with all full-time staff.
• Maintain a high level of staff morale and minimize staff turnover.

Operate:

• Offer students the best education possible.
• Maintain operational performance at or above goal.
• Monitor, program, and reprogram student instructional programs.
• Maintain Student Permanent Folders and Student Instructional Binders.
• Review each student's instructional program at least once per month.
• Conduct all initial and interim conferences.  This may not happen right away.
• Plan and conduct training weekly and as needed.
• Review each inquiry, INE, CNE, Student Permanent Folder, AE, initial conference, IC, and IT.
• Daily, observe the conduct of initial inquiries, call-backs, and LC instruction.
• Conduct quality control reviews of inquiry and client satisfaction by, for example, contacting all INEs and CNEs.
• Observe exam prep instruction.

Market / Sales:

• Manage and coordinate marketing and advertising in consultation with full time staff to meet marketing goals.
• Develop marketing and advertising plans for LC and Exam Prep services based on school schedules and any other relevant factors.
• Developing positive relationships with school personnel increases Huntington's presence in the community, and increases inquiry volume.
• Distribute public relations materials, such as Huntington News for Parents, to schools.
• Manage and conduct all professional contacts, including student-focused school visits and event-focused school visits and PTA and parent workshops.
• Review all student-focused school visit and event-focused school visit records and parent workshops.
• Monthly at each center, observe at least one event-focused school visit and one student-focused school visit.
• Speak with students and parents before, during, and after instruction.
• Discuss student progress with parents during ICs and informal waiting room meetings.