Watch Jordan Carter's interview on Acquiring Minds to hear the story of his acquisition of B&A.

Type: Full-Time (100% Remote) 

Compensation: Commensurate with experience

B&A Grant Services & Software (“B&A”) seeks a driven Director of Client Management to professionally develop a team of Client Relationship Managers to provide superior client service. This leader seeks growth, embraces change, and enables continuous improvement. The Director of Client Management fosters a team environment of accountability and high performance while tactfully handling different personalities and communication styles in a 100% remote environment. The Director of Client Management trains and develops new hires to become productive and independent Client Relationship Managers over the long-term. The Director of Client Management is a business line manager who partners with other business line managers to create and execute strategies that support long-term sustainable growth. This leader is motivated to grow the team, facilities skill development in teammates, and ensure ultimate client satisfaction.

The Director of Client Management also serves as a front-line Client Relationship Manager to guide City Managers to identify grant funding opportunities that best fit the city’s priority projects.

Company Overview:

Our mission is to serve our clients with premier grant solutions that improve the quality of life for our communities. B&A is a 100% work-from-home organization with a 24-year history of success, bringing a vibrant culture and team-based approach to providing professional grant support to our family of over 80 local government clients. We specialize in helping cities research, write, and win competitive grants from state and federal agencies. We work with local government staff and serve City Managers and Department Heads across all municipal areas (including Transportation, Transit, Public Works, Public Health, Water, Fire, Police, and Housing).

You must complete this two-part assessment to be considered for this position:

https://assessment.predictiveindex.com/bo/3NZS/Head_of_Grant_Writing

After completing the Behavioral Assessment (link above), you will receive an email invitation to take the 2^nd assessment (Cognitive Assessment). Please check your spam folder for the invitation email. If you do not receive the second invitation, please contact us at: recruiting@blaisassoc.com

Key Responsibilities:

• Leader (70% of time). Guide and develop a team of six (6) Client Relationship Managers to serve clients with sustained superior professional performance.some text
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  • Cultivate a team culture rooted in collaboration, accountability, standardized procedures, high client satisfaction, and continuous improvement.
  • Manage and resolve personnel issues as they arise, set clear performance expectations, provide feedback, lead performance reviews, and onboard & offboard personnel.
  • Drive and sustain a healthy pipeline of project opportunities. Set and achieve goals.
  • Grow the team from six (6) to ten (10) professionals within 12 months to support increased long-term client demand.
  • Create training opportunities to build skills and increase quality of client service.
  • Develop tactical business plans to achieve performance benchmarks through partnership with other business line managers.
  • Develop project pricing methodologies and makes decisions.
  • Provide input to develop annual goals, budgets, and initiatives.
  • Participate in business development as-needed.
• Client Relationship Manager (30% of time). Directly serve clients to identify funding opportunities aligned with priority projects.some text
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  • Serve as the primary representative and “touchstone” to our clients.
  • Provide strategic advice on grant programs to evaluate suitability and perform preliminary scoring for fit in alignment with key client projects.
  • Lead monthly calls with clients to report on grant application activity.
  • Collaborate with grant writer colleagues to ensure funding applications are developed on-time and in accordance with program-specific requirements.
  • Enable and build sustainable and healthy grant programs tailored to each client.
• Communicate with clients and peers on a regular basis via MS Teams, phone, and email.
• Manage multiple timelines, deadlines, and priorities in a fast-paced environment.

Required Skills:

• Desire to motivate a team behind a mission to succeed.
• Strong time and project management abilities.
• Excellent analytical problem-solving, decision-making, and communication skills.
• Exceptional collaboration and conflict resolution capabilities, both verbal and written.
• Proactive and able to work independently.
• Ability to multi-task in a fast-paced environment.

Qualifications:

• Bachelor’s degree in English, Journalism, Communications, or other applicable field.
• 3+ years of management experience.
• 2+ years of experience in a local/state governmental entity or in a firm that serves municipal clients.
• Proficiency in Professional Adobe Acrobat and Microsoft Office (including Word, PowerPoint, Excel, Outlook).* 

* We are a PC-based firm in support of our clientele. Candidates using Apple products must be proficient with MS Office products, as training will not be provided. 

All qualified applicants will receive consideration for employment and equal employment opportunity without regard to race, color, creed, religion, sex, pregnancy, ancestry, marital or partnership status, age, disability, sexual orientation, gender identity, genetic predisposition, veteran or military status, national origin or any other category protected by law.